If you have forgotten your Blackbaud ID password, you can reset it online. To keep your login secure, Red Oaks staff do not have access to your password and do not have the ability to assign temporary passwords. 

GMAIL USERS: If you created a Blackbaud ID with the "Sign in with Google" button, you will manage your password through your Google account.

NON-GMAIL USERS: Follow these instructions to reset your password:

1. Navigate to the Red Oaks Blackbaud app at  redoaksschool.myschoolapp.com/app.
    
2. Enter your BBID (your connected email address). Select NEXT.
    
3. On the Blackbaud login screen, click on the "Forgot password?" link.

The Red Oaks School's Blackbaud app (redoaksschool.myschoolapp.com) serves as the school's primary database and "parent portal". Parents can access various school forms, enrollment contracts, report cards, family directory, etc.

Blackbaud requires all users to use "Blackbaud ID" authentication, also referred to as "BBID", in order to meet enhanced security protocols. Blackbaud ID is simply a specific platform of logging into Blackbaud that uses your email address as a username. By using Blackbaud ID, your data is secured behind stronger authentication standards.

Your Blackbaud ID is the email address on file with The Red Oaks School. If you are unsure what that email address is, or if you wish to change your email address on file, please email Jenna Buesser at jbuesser@redoaksschool.org.

If you already have a Blackbaud ID issued by another school or nonprofit organization, you can use the same Blackbaud ID with your Red Oaks's account, too. No one at Red Oaks would have access to your other accounts.

If your other Blackbaud ID is the same email address you use with Red Oaks: 

• Sign in with Google (if you have Gmail), or
• Scroll down to the "Already have an account? Sign in" link at the bottom.
   

NOTE: If you are directed to your non-Red Oaks account, please try one or all of the following:

1. Depending on your browser, try logging in using an "Incognito Window" or "Private Window."
2. Clear your browsing data/cookies.
3. Use a different browser to log in. 

For further assistance, email Jenna Buesser at jbuesser@redoaksschool.org.

Please make sure that you are using the email address on record with The Red Oaks School. Please contact Jenna Buesser at jbuesser@redoaksschool.org for further assistance.

You should have received an email invitation sent via Blackbaud from redoaksschool@myschoolapp.com. Double-check your junk/spam folder!

Alternatively, you have the option create your new BBID login without an email invitation! Simply follow the instructions below.

This message indicates that a Blackbaud ID has already been created with your email address. Sign in with the existing Blackbaud ID and use the Forgot Password? link to reset your password if needed.

It is also possible that you have children at multiple schools using Blackbaud ID. Please see more information below.

Please contact Jenna Buesser at jbuesser@redoaksschool.org for further assistance.